Orders
Orders
I have a general question about my order: Please send a message to contact@cmfyamsterdam.net
Can I track my order? Yes, you can track your order using the link received into your email.
Deliveries
How long it takes that I will receive my order? You should receive the order within 4-7 days in The Netherlands. We process the orders within 24 hours (Mon-Fri).
Returns
Can I return my order? Yes! All returns must be sent back to CMFY Amsterdam within 14 days of delivery.
Do I need to pay the return shipment? Yes! All return shipment costs will be paid by the customer. (Unpaid parcels will not be accepted)
Refunds
When I will get my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Returns are processed within 10 business days after arrival. More info can be found here: Refund Policy
Product
Materials
What is the cover made from? A mix of cotton/spandex blend. Similar to the comfy stretchiness of a t-shirt but a lot more durable.
What is the fIlling? Expanded Polystyrene (EPS) beads are lightweight, foam-like particles created by expanding polystyrene resin through heat and pressure. EPS is made of 98% air and they are highly durable.
How long does the filling last before I need to re-fill? The lifespan depends on how intensively the bean bag is used. Under normal conditions, it typically lasts about a year. However, personal preferences also play a role. Some people prefer a softer feel and may even remove some of the filling to achieve their desired comfort level.
Quality
Does your products have good quality? Yes! Every product goes through a comprehensive testing processes before it goes to our clients.
Manufacturing
How the products are manufactured? To ensure the high quality we inspect the fabrics before it goes into cutting and sewing. Final quality test are always done before we pack the products. This is how we ensure high quality and customer satisfaction.
Wash & Care
Can I wash the outer cover?Machine wash the outer shell in 40 degrees with like colors. Avoid washing the inner shell or beads.
Can I wash the inner cover? For the inner shell, spot clean with soap and water, then air dry.