Returns

If for any reason you are not happy with your purchase, you can return your order within 14 days of receiving the order.

To start a return, you can contact us at contact@cmfyamsterdam.net. Please note that returns will need to be sent to the address provided by our customer service.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@cmfyamsterdam.net

To be eligible for a return, you need to meet these requirements:

  • All returns must be sent back to CMFY Amsterdam within 14 days of delivery. 
  • All products must be returned in their original packaging and unused condition.
  • All returns must be accompanied with the delivery note, otherwise, we cannot process the returned item(s).
  • All return costs will be paid by the customer. (Unpaid parcels will not be accepted)
  • All products returned needs to be shipped in original box. Do not write directly or place stickers on the box. 
  • Additional non-returnable items:
    • Gift cards
  • There are certain situations where only partial refunds are granted (if applicable)
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 14 days after delivery

Return Instructions:

  • Request your return on: contact@cmfyamsterdam.com
  • Print your label and add it to your return.
  • Drop-off your return parcel at a reliable courier service. Shipping costs will not be covered by CMFY Amsterdam.
  • Use tracked and insured postage to ensure the safe arrival of the package. We cannot take responsibility for damaged or lost items. Always keep proof of postage. 
  • Unpaid parcels will not be accepted.

The goods must be packaged in such a way that they can be transported and be ready for return transport on the curbside. If the original packaging is not available, the customer must provide suitable alternative packaging himself so that the product is adequately protected during transport. 

If the returned item is in a different condition after the assessment than the item originally sent to the recipient, e.g. mechanical damage caused during assembly or dismantling or signs of wear, we reserve the right to charge the costs for spare parts or depreciation of the item caused by damage deduct.

After receipt of the goods, the buyer receives his money back within 7 days using the same payment method as he paid himself. Unless a different method of payment is agreed with the buyer, but without hidden additional costs for the seller.

Transportation risks, damages and transport insurance

Transportation is at the risk of the customer but is partially covered by transport insurance. The customer is obliged to immediately review the accuracy, completeness and integrity of the goods delivered or picked up. The damage of the goods delivered or collected must be reported to us no later than 24 hours after delivery by written notification.

The original packaging must be kept by the customer in case of a claim, it should only be disposed of after written confirmation from us. At the end of the order process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation.

A transportation warranty covers damage and loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or financial compensation up to the value of the goods. The decision to repair, exchange or financial compensation can be decided only by the seller. The damage of the goods delivered or collected must be reported to us by e-mail within 24 hours.

The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it was not purchased during the ordering process. In case of a product return, the amount of the transportation warranty will not be refunded. Repairs carried out by the customer without consent from us can not be further processed in the warranty.

The buyer should dispose of damaged items at his own expense, in agreement with the seller.

In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to not return the purchase amount to the buyer.